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If Your New Cell Phone Number Used to Belong to Someone Else ...

When was the last time you were issued a new cell phone number or had to give up your old one? Inheriting someone else's old phone number used to mean getting the occasional call from the previous owner's family and friends, or even from a collections agency. With the growth of Internet services just for cell phones, however, your new number may come attached with some additional nuisances: existing cell phone content subscriptions.

Cell Phone Subscription Services You Didn't Order You can now use your cell phone to subscribe to services that send you anything from the latest NBA playoff scores to messages from a dating service regarding potential partners, not to mention highly popular subscription services that let you download the newest and hottest ringtones and games - all for a few dollars a month.

However, when a person inherits someone else's old number along with the previous owner's cell phone subscriptions this can become a problem.

Let's say that soon after getting your new phone or number, you start receiving messages from a company you haven't heard of. An inconvenience, but you may not think much of it until you see your monthly wireless bill. That's when you realize that the cost of all these unsolicited messages is adding up.

Sometimes the subscription is billed as a line item on your cell phone bill. Also likely is that those messages are coming out of your monthly allocation of text messaging. If you don't have a data plan, you might be charged a messaging fee for each and every incoming text message - whether it was meant for you or not.

Canceling Previous Owner's Cell Phone Subscription Because these add-on services are often from third-party companies, canceling the subscriptions may not be as easy as simply calling your carrier. Although phone companies are often willing to remove the charges once you explain your situation, you will likely need to contact the other service yourself to put an end to the ongoing subscription. The contact information for the subscription provider is usually presented on the cell phone carrier's bill together with the charges.

Current customers are sometimes met with resistance as they attempt to cancel a previous owner's subscriptions themselves. Some companies require a letter from the cell phone company before canceling the service; others, such as adult content services, require that the current subscriber be over 18 in order to cancel the subscription.

In any of these cases, you should contact both service providers immediately to dispute the charges.

New Phone Numbers - A Limited Resource The Wireless Association, CTIA, estimates that there are currently over 200 million cell phone subscribers, representing a six-fold increase over the last 10 years. Given the recent explosion in cell phone use, it's virtually impossible to issue a brand new number to every new account holder.

In fact, any given cell phone number may be dormant for as little as 30 days before being issued to a new subscriber, which is usually not long enough to guarantee the cell phone subscription companies will have canceled service.

One surefire way to avoid the problem of recycled phone numbers is to port your existing number. Since the FCC mandated Wireless Local Number Portability (WLNP), customers can transfer their existing cell phone (or home) number to their new device. This ensures the transition goes smoothly for you, and you can avoid any friends or companies trying to reach a previous owner. It also ensures that your friends and family all have your current contact information.

Recent studies have predicted that the global total of cell phone subscribers will reach 2 billion by 2007. There isn't much we can do to prevent old phone numbers from being reassigned so quickly, but by porting our existing phone number when we switch service and by knowing what to do in case we inherit another person's subscriptions, we can save ourselves time, frustration and money.

Back to Cell Phone Articles Archive

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